Orthopedic & Spine Therapy

Customer Service

• We will see the patient within 24 hours of the referral, or when it is most convenient.
• We will perform one-on-one care with our patients with the same therapist.
• We will communicate with our referral sources in an expedient manner.
• Our attention will be devoted solely to those we are with at the time and moment.

Integrity

• We will act with consistency and predictability that does not waver in the face of insurance billing changes and hospital system takeovers of  independent clinics.
• We will do what is right, not merely convenient.

Personal Accountability

• We will be responsible and accountable for our actions and choices.
• We will be supportive of and responsive to our co-workers.
• We will treat others the way we want to be treated.
• We will follow the “Question Behind the Question” (QBQ). Instead of saying, “Who did that?” we say, “How can I help?” or “What can I do to fix the problem?”

Personal Growth

• We will encourage continuous education of our staff, striving to be the most knowledgeable at our jobs within our areas.
• We will be thorough and consistent with informing our patients of their condition and their rehabilitation program.

Categories: Medical